Customer Service Rep REMOTE

Description

Description...

Living Stream Ministry is looking for Customer Service Rep with Manufacturing or Aerospace industry experience. This role sits onsite and pays $33-40hour in the Anaheim, CA area.

Job Description: Under general supervision, the employee handles all tasks related to customer service and sales in a courteous, empathetic, and professional manner. Uses independent judgment and discretion when interacting with customers.

Responsibilities
? Offer customers pricing, delivery, and product information.
? Respond to customer inquiries, resolve issues, and perform other marketing tasks (e.g., promote and sell products, and process or confirm sales).
? Monitor and address commercial requirements on customers? portals and forward quality and technical needs to the appropriate department.
? Make and receive phone calls that are non-routine and may require deviation from standard procedures.
? Address customer questions, comments, or complaints while adhering to established guidelines.
? Prepare responses to customers in the required format.
? Serve as a liaison between customers and various departments within the company.
? Maintain records and assist in preparing required reports.
? Act as the company contact for customer returned Airborne/Warranty parts while adhering to established guidelines.
? Provide back-up relief for the company?s receptionist and alternate coverage for job duties when other departmental co-workers are not present.
? Complete tasks promptly.
? Ensure that output generally meets or exceeds expectations.
? Produce work that is accurate and rarely contains errors.
? Conduct oneself in a business-like and respectful manner.
? Adapt productively to changes and perform other essential tasks as assigned.
? Provides timely and accurate information to incoming customer order status and product knowledge requests
? Processes customer orders/changes/returns according to established department policies and procedures
? Works closely with the credit department to resolve disputed credit items
? Provides timely feedback to the company regarding service failures or customer concerns
? Partners with the sales team to meet and exceed customer?s service expectations
? Maintain a sound working knowledge of all markets and product conditions
? Notify and assist buyers, operations and sales support persons by communication of customer's needs and preferences.
? Maintain effective, professional relationships with customers, vendors, and fellow employees.
? Organize and provide assistance for special sales, promotions, seasonal items

Skills and Requirements: ? Applicant must be legally authorized to work in the U.S. ? Ability to effectively present information and respond to questions from co-workers and customers. ? Ability to interact effectively with various interrelated departments. ? Ability to gain extensive knowledge of the company?s product lines and applications. ? Possess effective time management skills. ? Exhibit attention to detail. ? Maintain a continuous improvement mindset. ? Possess the availability, flexibility, and maturity to represent the company. ? Ability to sit for extended periods in front of a computer.

Benefits

Compensation: $33-40hour

401K, Donation-Matching Program, Employee Events, Employee Referral Program, Flexible Schedules, Flexible Spending Accounts, Free Food and Coffee, Game Rooms, Gym Memberships, Life Insurance, Maternity/Paternity Paid Leave, Medical, Dental and Vision, Mobile Phone Discount, Paid Holidays, Paid sick days, Performance bonus, Prescription Drug Coverage, Professional Development, Retirement / Pension Plans, Vacation/paid time off, Work From Home.

About Us

Living Stream Ministry publishes the works of Watchman Nee and Witness Lee, providing the authoritative and definitive collections of treasures from these two servants of the Lord Jesus Christ. The writings of Watchman Nee and Witness Lee focus on the enjoyment of the divine life, which all the believers possess, and on the building up of the church, the goal of God?s work with man in this age.

Job Title

Customer Service Rep REMOTE

Job Type

Permanent

Positions

8

Location

Cedar Falls, Iowa, 50613

Job Closing Date

December 24, 2024

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