Remote Live-chat Customer Support

PDG Realty, a leading real estate and private equity firm, is currently seeking a Live Chat Agent to join our team. As a Live Chat Agent, you will be responsible for providing exceptional customer support through our live chat system. Your main goal will be to assist clients with their inquiries, resolve any issues they may have, and ensure their overall satisfaction. If you have excellent... communication skills and a passion for delivering top-notch customer service, we would love to hear from you.

Responsibilities

Engage with clients in real-time through our live chat system
Respond promptly and accurately to client inquiries and provide solutions
Address customer complaints, issues, and concerns with professionalism and empathy
Communicate with clients to gather necessary information and ensure all needs are met
Escalate complex cases to the appropriate team members for further assistance
Maintain detailed and accurate records of all client interactions
Collaborate with cross-functional teams to improve the live chat experience.
Requirements
High school diploma or equivalent;
bachelor's degree preferred
Previous experience in a customer service or live chat support role
Exceptional verbal and written communication skills
Ability to multitask and handle several chat conversations simultaneously
Strong problem-solving and decision-making abilities
Proficiency in using live chat software and CRM systems
Ability to remain calm and composed in challenging customer situations
Availability to work flexible hours, including evenings and weekends.
Benefits
401K, IRA
Work From Home
Sign-on Bonus
Medical, Dental and Vision