Remote Call Center Customer Service Representative III

Local Solutions, Inc. is seeking a motivated and experienced Remote Call Center Customer Service Representative III to join our dynamic team. As a key member of our customer service department, you will provide exceptional service to our clients, ensuring their inquiries are addressed effectively and efficiently. If you have a passion for helping customers and have previous experience in a fast-paced call center environment, we want to hear from you!

Responsibilities:

Handle inbound and outbound customer inquiries via phone, email, or chat in a professional and efficient manner.
Resolve complex customer issues and provide tailored solutions in a timely manner.
Maintain and update customer records in our system accurately.
Collaborate with team members and other departments to address customer needs and improve service delivery.
Consistently meet performance metrics and quality standards.
Stay up to date on product knowledge, policies, and procedures.
Participate in training and development opportunities to enhance skills and knowledge.

Requirements:

Minimum of 3 years of experience in a customer service or call center environment.
Strong verbal and written communication skills.
Ability to handle high-volume calls with professionalism and efficiency.
Excellent problem-solving and critical thinking skills.
Ability to work independently and as part of a team.
High school diploma or equivalent; associate?s or bachelor?s degree preferred.
Proficiency with call center software and Microsoft Office Suite.
Strong attention to detail and time management skills.

Why Join Local Solutions, Inc.?

Competitive salary and benefits package.
Work from the comfort of your home with flexible scheduling.
Supportive and collaborative team environment.
Opportunities for career growth and advancement within the company.

How to Apply: If you're ready to take your career to the next level and provide top-notch service to our customers, apply today! Please submit your resume and a cover letter to [email address] with the subject line: Remote Call Center Customer Service Representative III Application.

Local Solutions, Inc. is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.