Customer Support Representative | Fully Remote USA

Employer Industry: Talent Experience Solutions

Why Consider this Job Opportunity...
• Starting Hourly rate of $19.25
• Opportunity for growth within the organization
• Supportive and inclusive work culture
• Chance to work with innovative technology
• Flexible schedule with potential for night or weekend hours
• Customer-focused role with a positive impact on client experience

What to Expect (Job Responsibilities):
• Resolve customer and candidate issues via phone, email, and chat
• Complete assigned projects from support manager
• Identify and resolve customer issues using the HireVue system
• Document and manage cases for each support interaction
• Recommend process improvements and report trends/issues to supervisor

What is Required (Qualifications):
• Excellent interpersonal communication skills
• Positive attitude and drive for continuous improvement
• Expert reading and writing skills
• Proficient with technology and troubleshooting technical issues
• 2+ years experience in customer service; technical support experience is a plus

How to Stand Out (Preferred Qualifications):
• Experience with Salesforce or another CRM system
• Strong problem-solving skills and ability to be resourceful
• Experience communicating with customers
• Flexible schedule for 24/7 customer support
• US Citizenship required for the position

At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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