Customer Service Agent ? Sports ? $20.50/hour ? Hybrid ? OVERNIGHT 11:30pm to 8am

Remote, USA Full-time Posted 2025-03-12

Competitive pay of $19.50/hour plus a $1.00/hour shift differential for overnight shifts, totaling $20.50/hour.
Opportunity for career advancement within a rapidly growing interactive gaming company.
Comprehensive benefits package offered.
Enjoy a fun and relaxed work environment with fellow sports enthusiasts.
Flexibility to work from home 4 out of 5 days a week.
Education and conference reimbursements available.
Communicate with players and guests via live chat, email, and phone to provide a seamless customer experience.
Utilize internal resources to assist players with account statuses and histories.
Deliver exceptional customer service that builds value in the employer's brand.
Assist guests with booking hotel reservations and RSVPs for special events.
Investigate and troubleshoot technical issues players experience with products.
High School diploma or College Degree required.
At least 1 year of experience in customer service/customer support.
Must be at least 21 years of age.
Ability to maintain a friendly disposition under pressure and handle frustrated players.
Strong attention to detail and analytical thinking skills.
Demonstrated passion for excellence in customer service.
Ability to type quickly and write with good grammar and punctuation.
Experience in the gaming or sports wagering industry.
Ability to work some holidays and weekends.
Strong problem-solving abilities and a heightened sense of urgency.