Virtual Receptionist

About us Starry Solutions is a rapidly growing virtual receptionist service dedicated to helping small businesses thrive. Join our team and help us transform the way businesses connect with their customers! We're more than just answering phones ? we're building relationships, solving problems, and fueling growth. ? *Starry Solutions' company page on Indeed is in no way affiliated with our company. Indeed cannot make any changes. Visit our website: starrysolutions.com to learn more about what we do.** Position Overview: We're seeking a highly organized and customer-focused virtual receptionist to provide exceptional customer service and administrative support remotely. As the first point of contact for our clients, you'll expertly handle incoming calls, emails, and inquiries, ensuring a positive and professional experience for all callers. Responsibilities: Communication ? Answer incoming calls promptly and professionally, providing a welcoming and helpful first impression. ?... Respond to emails and online inquiries in a timely and informative manner. ? Accurately record caller information and take detailed messages. ? Transfer calls to appropriate staff members or departments. ? Schedule appointments and maintain calendars as needed. Customer Service ? Actively listen to callers' needs and provide solutions or direct them to the appropriate resources. ? Address customer questions and concerns with patience and empathy. ? Maintain a positive and helpful demeanor, even in challenging situations. Administrative Support ? Perform light data entry and record-keeping tasks. ? Assist with basic clerical tasks as needed. Qualifications: Experience ? 1+ years of customer service or receptionist experience (previous remote work experience is a plus). Skills ? Excellent verbal and written communication skills. ? Strong phone and email etiquette. ? Exceptional organizational and time-management abilities. ? Ability to multitask effectively in a fast-paced environment. ? Proficiency in basic computer applications (e.g., email, word processing, calendar software). Technical Requirements ? Reliable high-speed internet connection. ? Desktop or laptop computer. ? Headset with microphone. ? Quiet and distraction-free workspace. Equal Opportunity Employer: Starry Solutions LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit, based factors. Disability Accommodation for Applicants: Starry Solutions LLC is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online systems and need accommodation due to a disability, you may contact us about your interest in employment at 619-833-8599. Our process is to respond and work with the requestor to identify a workable accommodation to the application process. Job Type: Full-time Pay: $15.67 - $16.69 per hour Benefits: ? 401(k) ? Dental insurance ? Health insurance ? Paid time off ? Vision insurance Schedule: ? 8 hour shift Supplemental pay types: ? Bonus opportunities People with a criminal record are encouraged to apply Work Location: Remote

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