Hyatt Experience Planner (Remote Option) in LENOX, Massachusetts
Description: Your journey begins now! At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in. Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose. As an Experience Planner, you are responsible for overseeing the Experience Planning and Reservations process for guests, developing relationships with guests, and offering helpful suggestions and solutions to their wellbeing planning needs. These needs are referred to as an intention. The reason for stay can range for the following intentions and it is the Experience Planners role to dig deeper in these intentions, matching classes and services to ensure their goal is met: • Mental Well-being -Reconnection Getaway -Relaxation -Self – Connection -Spa -Fitness Focus -Culinary Nutrition -Outdoor Adventure -Couples Retreat -Grief and Loss -Leadership Fulfillment You will learn about experiential wellbeing travel and align guest intention with the spa treatments, activities, lectures and workshops to create a life-changing Miraval stay. Experience planners are Miraval experts who move up in the company quickly. This is the perfect position for those who are interested in wellbeing, passionate about Miraval, what we offer, and truly believe in what we sell, and are looking to start a career. In this position you will be trained to be an expert guide for our guests in the areas of Spa and Integrative Wellness. You will be the first contact for guest inquiries and able to forge relationships with clients before they arrive. Essential Functions • Deliver superior experience planning for guests of all three Miraval Resorts • Make authentic connections with Miraval guests both on the phone, via email and chat • Provide helpful and cooperative communication between departments. • Attain proficiency in the Miraval catalog of experiences. • Work independently using resources provided. • Attend training classes to stay current on all aspects of Miraval procedures, services and offerings. • Other duties and responsibilities as assigned Miraval is a place where high expectations aren’t just met-they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. We thank you for your interest. Be well. Miraval Berkshires offers: · World class resort · Awarded Fortune’s 100 best companies to work for · Unlimited use of our fitness center, yoga classes, and lectures · Competitive pay · Positions with incentive & bonus packages · $1,000 reimbursement for tuition/wellness · Employee discounts on all spa services and programming · Discounted and comped rates at Hyatt Hotels · Positions with flexible schedules Qualifications: • Positive attitude, willing to take work in a fast-paced environment and thrives with change. • ·Goal orientated with a strong desire to meet incentive goals, including sales revenue goals. • ·Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests. • Exceptional time management, detail and organizational skills. • Professional demeanor with exceptional verbal, written and electronic communication skills. • Flexible with schedule If wanting Remote, prior remote experience in work or school career is required. Experience working independently may qualify. Remote Agent Qualifications (position has possibility of being remote after training on-site work and at management’s discretion) • Same as those outlined above but also include the following (further details in Remote Expectations document): o Work at resort in office once a month or as directed by manager. o High Speed internet o At home office or space free of distraction and additional noise (pets, children, roommates, spouses) and within 180 miles (3 hours) of a Miraval Resort. Agent must be able to come to home property as needed per management. o Daily Closing report sent to supervision qualifying production Primary Location: US-MA-Lenox Organization: Miraval Berkshires Resort and Spa Pay Basis: Hourly Job Level: Full-time Job: Reservations Req ID: LEN000635 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law. Apply tot his job