Governance & Service Management Manager

Company Description SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability. Job Description 1. Function Governance & Controls Establish and maintain global governance frameworks for global function operations Ensure alignment with financial policies, internal controls, and risk management standards (SOX, IFRS, etc.) Monitor adherence to standard operating procedures and support audit readiness across entities 2. Service Management & Performance Monitoring: Define and manage service delivery models (e.g., RACI, SLAs, KPIs) across global function teams and SSCs Maintain service catalogues and monitor performance against agreed standards Track service levels, escalate issues, and lead service improvement plans with regional leads and SSCs 3. Stakeholder Engagement & Relationship Management Act as the central coordination point between corporate function, SSCs, regional teams, and external partners Lead governance forums and business reviews to ensure alignment on service expectations and outcomes Support function leadership with insights, metrics, and recommendations for delivery excellence 4. Process & Transformation Support Partner with GPOs, IT, and continuous improvement teams to ensure changes are governed, documented, and adopted Facilitate change management, communications, and training efforts for new policies, tools, or service shifts Ensure smooth transitions in case of migrations, outsourcing, or shared service transformations 5. Reporting & Analytics Own reporting of finance service delivery KPIs and compliance metrics Provide insights into trends, root causes, and opportunities for improvement Ensure data consistency and reporting standards across functions and regions Qualifications Bachelor’s/Master’s degree in Finance, Accounting, Business, or related field 6–8 years of experience in global finance operations, shared services, governance, or audit Strong knowledge of core finance processes (R2R, PTP, OTC, MDM) and governance frameworksSolid understanding of internal controls, audit, and compliance (SOX, ICFR) Proven experience in service management (SLAs, KPIs, OLAs, RACI) Skilled in ERP systems (SAP, Oracle), BI tools, and workflow/reporting platforms (e.g., ServiceNow) Strong analytical and problem-solving mindset with strategic decision-making skills Experience in project and change management within international/global environments Excellent stakeholder management, communication, and relationship-building abilities Collaborative, resilient, and adaptable, with capacity to work across global teams Willingness to travel up to 30% Additional Information Our Offer: variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector contract of employment 100% remote work with a willingness to travel for business full initial training and constant support from the most experienced workers on every step of your career path package of additional benefits: co-financing of the Medicover Sport card, Medicover private medical care, group insurance, access to Medicover Benefits cafeteria platform, co-financing of foreign language courses, funding for training and courses, various charity initiatives, Employee Referral Program, Employee Initiatives Program Działając na podstawie art. 24 ust. 1 ustawy z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz. U. z 2024 r. poz. 928) informujemy, że w SGS Polska Sp. z o.o. oraz w SGS Global Business Services Europe Sp. z o.o. obowiązuje Procedura zgłoszeń wewnętrznych. Procedura zgłoszeń wewnętrznych jest dostępna na stronie internetowej pod poniższym linkiem: Procedura zgłoszeń wewnętrznych | SGS Poland