GIS Production and Support Manager

Sidwell is recruiting for a remote-based position of GIS Production and Support Manager. If you have a solid background in building and leading high performing service delivery teams plus a passion for excellent customer service let's have a conversation.This critical position will provide leadership and assistance to our GIS Production team, ensure the timely and profitable completion of projects as well as leading our customer support team. A successful candidate should be comfortable managing multiple teams while adhering to deadlines and monthly revenue targets.This role will be customer focused, results-driven and can manage small teams to deliver services revenue. Sidwell is committed to providing our customers with the most encompassing GIS solutions and support in the industry. A deep understanding of Esri technology, solutions, and concepts is required along with an inquisitive and driven mindset to be the best. Responsibilities:Provide team leadership; set clear and measurable team goals and objectives; actively coach and mentor staff; hold staff accountable for meeting or exceeding cited goals and customer expectations.Drive attainment of professional service monthly/quarterly/annual revenue targets by coaching, developing, and managing PS staff.Drive attainment of customer support KPIs by coaching, developing and managing support staff.Working closely with peers across the organization to stay current on Esri technology and trendsResource scheduling to ensure project coverageMeet monthly revenue goals and work with upper management on performance to forecast.Analyze current production and support processes and develop improved methodologies.Assist Sales with scoping, sizing and estimating efforts for opportunitiesServe as a key point of escalation for customers to ensure concerns are consistently dealt with in a prompt, thorough and effective manner.Actively manage personnel issues including, but not limited to, hiring, preparation and delivery of mid-year and year-end staff performance evaluations, development of employee performance action plans, administration of corrective action and termination of under-performing staff, and development of growth plans to include annual score carYou're a good fit for this role if you have:Prior management experience leading people in a services-based organizationProfessional experience in GIS requiredExperience with and knowledge of cadastral and land records processesKnowledge of local government operations desiredFinancial forecasting desiredProject Management desiredSuccessful track record of managing remote employees, desiredExcellent written and verbal communication skillsExcellent analytical and problem-solving skillsAbility to work in a collaborative and professional environment which emphasizes teamwork.Demonstrated track record of effectively managing multiple assignments and projects within defined and challenging timelines.