Fraud Customer Support Senior Specialist- 3rd shift
About the position Responsibilities • Handle routine customer fraud inquiries using critical thinking skills to address customer concerns. • Break down customer information into manageable components while demonstrating empathy. • Utilize active listening skills to apply analytical reasoning during customer interactions. • Navigate multiple bank systems to understand issues and assess outcomes related to fraud inquiries. • Document proposed solutions and next steps clearly in multiple systems to gain customer consent. • Provide accurate claims processing and maintain claim records using established procedures. Requirements • General PC troubleshooting and navigation skills. • Proficiency in Microsoft Office. • Effective telephone etiquette and active listening skills. • Strong written and verbal communication skills. Nice-to-haves • 2+ years of experience in Fraud Analysis, Financial services, Customer service, or Contact center. • Ability to work independently and as a team player with strong organizational skills. • Experience in a fast-paced customer-centered environment. • Solid knowledge of department computer applications and systems. • Demonstrated stable job history. Benefits • Career development and growth opportunities. • Supportive and collaborative work environment.