**Experienced Virtual Assistant / Airbnb Customer Support Specialist for Short-Term Rental Company - Contract to Hire Opportunity at blithequark**

Are you a highly motivated and organized individual with a passion for delivering exceptional customer service? Do you have experience in managing multiple tasks, resolving complex issues, and working in a fast-paced environment? If so, we invite you to join blithequark as an Experienced Virtual Assistant / Airbnb Customer Support Specialist for our short-term rental company. **About blithequark** blithequark is a leading provider of innovative solutions for the short-term rental industry. Our mission is to empower property owners and managers to deliver exceptional guest experiences, while also providing a seamless and efficient platform for managing their properties. We are committed to excellence, innovation, and customer satisfaction, and we are seeking a talented and dedicated individual to join our team. **Role Overview** As an Experienced Virtual Assistant / Airbnb Customer Support Specialist, you will play a critical role in managing and assisting with our short-term rental company. Your primary responsibilities will include: * Managing guest and reservation inquiries, responding to messages, and resolving issues in a timely and efficient manner * Coordinating with housekeeping teams to ensure properties are clean and ready for guests * Arranging amenities and services for guests, such as airport transfers and local tours * Processing reservations and providing accurate information about properties and neighborhoods * Maintaining a high level of customer satisfaction, with a focus on resolving issues quickly and efficiently **Key Responsibilities** * Guest and Reservation Management: + Respond to guest inquiries and resolve issues in a timely and efficient manner + Process reservations and provide accurate information about properties and neighborhoods + Coordinate with housekeeping teams to ensure properties are clean and ready for guests * Virtual Property Management: + Manage property listings and ensure accuracy and consistency + Coordinate with property owners and managers to ensure properties are ready for guests + Provide support and guidance to property owners and managers as needed * Cleaner Management, Scheduling, and Coordination: + Coordinate with housekeeping teams to schedule cleanings and ensure properties are clean and ready for guests + Manage cleaner schedules and ensure adequate coverage + Resolve any issues related to cleaner performance or scheduling **Success Metrics** * Maintain a quick response rate to all inquiries (less than 1 hour) * Resolve all guest issues with a high sense of urgency (less than 3 hours or ASAP) * Contribute to a review rating of 4.8 or higher **Essential Qualifications** * 2+ years of customer service experience * 2+ years of vacation rental customer service or hotel experience * Must be available to work during normal U.S. business hours * Strong verbal, written, and reading skills in English * Excellent typing skills, including speed and accuracy * Ability to work in a fast-paced environment and learn new technologies as needed **Preferred Qualifications** * Experience with Airbnb customer service * Ability to work with multiple technology platforms * Tech-savvy and familiar with software applications * Strong decision-making skills and ability to work independently * Conflict resolution experience and ability to think creatively **Skills and Competencies** * Tech-savvy and familiar with software applications * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and learn new technologies as needed * Strong problem-solving skills and ability to think creatively * Excellent typing skills, including speed and accuracy * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development in a dynamic and innovative company * Access to training and development programs to enhance skills and knowledge * Collaborative and supportive work environment with a team of experienced professionals * Flexible work arrangements and remote work options **Work Environment and Company Culture** * blithequark is a remote-friendly company with a flexible work arrangement policy * Collaborative and supportive work environment with a team of experienced professionals * Opportunities for professional growth and development in a dynamic and innovative company * Access to training and development programs to enhance skills and knowledge **Compensation, Perks, and Benefits** * Competitive hourly rate * Opportunities for professional growth and development in a dynamic and innovative company * Access to training and development programs to enhance skills and knowledge * Flexible work arrangements and remote work options * Collaborative and supportive work environment with a team of experienced professionals **How to Apply** If you are a motivated and organized individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. In your cover letter, please include the phrase "blithequark" to confirm your interest in the position. We look forward to hearing from you and exploring how you can contribute to the success of blithequark! Apply for this job