Experienced Solution Engineer – Post Sales Automation Specialist for AI-Powered Business Solutions

Introduction to Kognitos and Our Mission Kognitos is at the forefront of innovation, offering a cutting-edge automation platform that harnesses the power of Generative AI and Natural Language Processing (NLP) to provide businesses with a conversational and intuitive experience. As a fully serverless, SaaS automation platform, Kognitos empowers users to build, manage, and execute automations in natural language, with the capability to process and understand domain-specific language. Our platform stands out with its detailed auditable view of runs, allowing users to gain insights into the reasoning behind actions or identify what might have gone wrong in exceptional situations. Furthermore, our conversational exception handling, powered by Generative AI, enables quick and easy resolution of unexpected system errors or business exceptions. About the Role: Solution Engineer - Post Sales We are seeking an experienced Solution Engineer to join our team in a post-sales capacity. As a Solution Implementation and Automation Builder at Kognitos, you will play a pivotal role in leading the implementation of our software solutions and assisting our clients in building automation. Your technical expertise, particularly in Python programming, will be instrumental in developing tailored automation solutions that address complex business challenges. You will engage with clients, manage projects, and collaborate with internal teams to ensure the successful delivery of projects. Key Responsibilities: • Lead Implementation Efforts: Focus on building Kognitos automations and streamlining processes for clients, ensuring that solutions are tailored to meet their specific needs and challenges. • Customized Automation Solutions: Develop and implement customized automation solutions that are designed to address the complex business challenges of our clients, leveraging your expertise in automation principles and best practices. • Collaboration and Innovation: Collaborate with internal teams, including engineers and Solution Consultants, to design and implement innovative solutions. This involves participating in internal meetings to address technical issues, troubleshoot code bugs, and ensure the successful implementation of features. • Client Engagement: Engage with customers to understand their project requirements and objectives, providing expert guidance and support throughout the implementation process. Conduct regular meetings with clients to discuss project plans, milestones, and deliverables, ensuring alignment with customer expectations. • Project Management: Demonstrate strong project management skills to oversee the successful execution of implementation projects. This includes managing timelines, resources, and budgets effectively, as well as driving documentation efforts to maintain comprehensive project plans and documentation throughout the project lifecycle. • Technical Leadership: Act as a technical leader within the organization, fostering collaboration and knowledge sharing among team members to enhance overall capabilities. This involves taking ownership of projects and driving them to successful completion, even in chaotic or high-pressure environments. Requirements for Success To excel in this role, you should possess a combination of technical expertise, business acumen, and excellent interpersonal skills. Below are the essential and preferred qualifications: Essential Qualifications: • Education: A Bachelor's degree in Engineering or a related field is preferred, although equivalent experience will also be considered. • Professional Experience: Previous experience in a Professional Services or Consulting role, ideally with a focus on AI automation, data, or similar domains, is required. Experience in startup environments is highly desirable, demonstrating adaptability and the ability to thrive in dynamic environments. • Technical Skills: Proficiency in Python programming is essential, with a strong understanding of automation principles and best practices. Experience with API integration and familiarity with relevant automation platforms such as Blue Prism, Mulesoft, Databricks, and Snowflake are advantageous. • Project Management Skills: Strong project management skills are necessary, with the ability to effectively prioritize tasks, manage timelines, and navigate through ambiguity. • Communication and Interpersonal Skills: Excellent communication and interpersonal skills are required, with the ability to effectively engage with both technical and non-technical stakeholders. Preferred Qualifications: • Advanced Degrees: Advanced degrees in relevant fields can be beneficial but are not required. • Specialized Certifications: Certifications in project management, automation, or related fields can be an advantage. • Industry Experience: Experience working in industries that heavily rely on automation and AI can provide valuable insights and perspectives. Skills and Competencies Beyond the technical and educational requirements, the ideal candidate will possess a unique blend of skills and competencies that enable them to excel in this role. These include: • Technical Expertise: A deep understanding of automation technologies, AI, and software development principles. • Business Acumen: The ability to understand business processes and challenges, and to develop solutions that meet both technical and business requirements. • Collaboration and Teamwork: Strong ability to work collaboratively with cross-functional teams, including sales, engineering, and customer success. • Adaptability and Flexibility: The capacity to adapt quickly to changing project requirements, priorities, and deadlines. • Leadership and Mentorship: The ability to lead by example, mentor junior team members, and contribute to the growth and development of the team. Career Growth Opportunities and Learning Benefits At Kognitos, we are committed to the growth and development of our team members. As a Solution Engineer, you will have opportunities to: • Develop Technical Skills: Enhance your technical expertise in automation, AI, and software development through training, workshops, and conferences. • Advance Your Career: Progress through career paths that align with your interests and strengths, whether in technical leadership, management, or specialized roles. • Contribute to Innovation: Be part of a team that is pushing the boundaries of what is possible with AI and automation, contributing to the development of new solutions and features. • Network and Collaborate: Build relationships with professionals across various industries and functions, collaborating on projects and sharing knowledge and best practices. Work Environment and Company Culture Kognitos prides itself on fostering a diverse, inclusive, and dynamic work environment. Our company culture is built on the principles of: • Innovation: Encouraging creativity, experimentation, and the pursuit of new ideas and solutions. • Collaboration: Fostering a spirit of teamwork, mutual respect, and open communication among all team members. • Continuous Learning: Supporting the ongoing education and professional development of our team members. • Diversity and Inclusion: Celebrating diversity in all its forms and promoting an inclusive environment where everyone feels valued and empowered to contribute. Compensation, Perks, and Benefits We offer a competitive compensation package that includes a salary, benefits, and perks designed to support your well-being and career growth. While specific details may vary, our goal is to ensure that our team members feel recognized and rewarded for their contributions. Conclusion and Call to Action If you are a motivated and talented individual looking to make a significant impact in the field of AI and automation, we encourage you to apply for the Solution Engineer - Post Sales position at Kognitos. Even if you don't match all the listed expectations, we welcome applications from individuals with a passion for innovation, a strong work ethic, and a desire to grow with a dynamic team. Kognitos is an equal opportunities employer, committed to fostering a diverse work environment and proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. Join our team and be part of a journey that is redefining the future of business automation. Apply today and take the first step towards an exciting and rewarding career with Kognitos. 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