**Experienced Seasonal Customer Love Associate – Remote Customer Service Representative**

Are you passionate about delivering exceptional customer experiences and contributing to a mission-driven organization that's revolutionizing the fashion industry? Do you thrive in fast-paced environments and enjoy wearing multiple hats to ensure customer satisfaction? If so, we invite you to join blithequark's dynamic team as a Seasonal Customer Love Associate. **About blithequark** At blithequark, we're on a mission to bring sustainable fashion to everyone. Since 2009, we've been innovating across categories like accessories, swimwear, and sleepwear, and we've reached millions of people with our campaigns. Our commitment to sustainability has earned us recognition from Fast Company, Drapers, Sourcing Journal, and TIME, and we're proud to be named one of the Brands That Matter. Our work is not just about creating beautiful products; it's about making a positive impact on the planet. **Our Culture** We're a global brand with 50+ stores around the world, and our own sustainable factory in LA. Our inclusive culture is built on the principles of innovation, collaboration, and growth. We invest in our team members, providing them with the space to thrive, belong, and contribute to our mission. As a Seasonal Customer Love Associate, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business results. **Key Responsibilities** As a Seasonal Customer Love Associate, you'll play a critical role in providing consistently magical customer service across all customer service channels. Your responsibilities will include: * Delivering an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships * Consistently meeting and exceeding performance goals * Wearing many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item * Knowing our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible * Sharing customer and product feedback with internal teams such as Merchandising, Operations, and Product Development * Getting to know the ins and outs of all aspects of the business and gaining exposure to different teams **Essential Qualifications** To succeed in this role, you'll need: * Smart, incredibly organized, and driven towards excellence * Passionate about blithequark's mission and products * An incredibly friendly person who loves interacting with people and never loses their cool * Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies * Positive and willing to take on any task, big or small * Strong communication skills across all customer service channels, including email, text, and chat * Able to meet deadlines consistently while juggling multiple tasks; excellent with time management * Flexible and able to work in a constantly changing environment * Productive, focused work style to successfully meet case volume expectations **Preferred Qualifications** While not required, prior experience on an e-commerce customer service team and proficiency with Kustomer and Google Suite are highly valued. **Availability** We're currently hiring for Seasonal roles with both part-time and full-time availability needed in September, our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest. Top-performing Seasonal employees may be asked to extend their contract and join us for the winter peak season from mid-November through January, and may also be considered for permanent roles on our core team, based on business needs and individual performance. **Compensation** The wage for this position is $17.60 - $18.65 per hour, depending on location. **What We Offer** As a Seasonal Customer Love Associate, you'll enjoy: * Competitive hourly wage * Flexible scheduling to accommodate your needs * Opportunities for career growth and development * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance * Access to exclusive employee discounts and perks **How to Apply** If you're passionate about delivering exceptional customer experiences and contributing to a mission-driven organization, we invite you to apply for this exciting opportunity. Please submit your resume and a short cover letter telling us about yourself and why you're a great fit for this role. We can't wait to hear from you! ** Why Join blithequark? ** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our team members are the driving force behind our success, and we're dedicated to providing them with the resources, training, and opportunities they need to thrive. ** Our Core Values ** * **Innovation**: We're always looking for new and better ways to do things. We encourage experimentation, creativity, and calculated risk-taking. * **Collaboration**: We believe that the best ideas come from diverse perspectives and experiences. We work together to achieve our goals and support each other every step of the way. * **Growth**: We're committed to helping our team members grow and develop their skills and careers. We offer training, mentorship, and opportunities for advancement. * **Sustainability**: We're passionate about reducing our environmental impact and promoting sustainability in all aspects of our business. * **Customer Love**: We're dedicated to delivering exceptional customer experiences and building long-term, loyal relationships with our customers. ** Our Benefits ** * **Competitive compensation and benefits package** * **Flexible scheduling and remote work options** * **Opportunities for career growth and development** * **Collaborative and inclusive work environment** * **Recognition and rewards for outstanding performance** * **Access to exclusive employee discounts and perks** ** How to Apply ** If you're passionate about delivering exceptional customer experiences and contributing to a mission-driven organization, we invite you to apply for this exciting opportunity. Please submit your resume and a short cover letter telling us about yourself and why you're a great fit for this role. We can't wait to hear from you! Apply for this job