Experienced Onboarding Subject Matter Expert (SME) for Cloud-Native Solutions – Remote Opportunity with Competitive Salary and Benefits
Introduction to Rackner and the Role Rackner, a leading software consultancy, is seeking an experienced Onboarding Subject Matter Expert (SME) to join our team in supporting the Department of Defense (DoD) in their DevSecOps initiatives. As an Onboarding SME, you will play a crucial role in onboarding and supporting product teams across the DoD as they leverage the Platform One tech stack to continuously develop and deploy code to multiple security environments. This is a unique opportunity to work with a cutting-edge technology stack, including Kubernetes and containers, and contribute to the success of the DoD's digital transformation. About the Role The Onboarding SME will be responsible for driving the onboarding process for product teams, ensuring seamless integration with the Platform One tech stack, and providing technical expertise to support the program's success. This role requires a strong and diverse skillset, including excellent customer management experience, solid software implementation skills, and the ability to collaborate well with both internal and customer teams. The ideal candidate will have a proven track record of leading solutions and successful implementation for the onboarding process, as well as experience working with teams that execute training and integrations. Key Responsibilities Onboard and support product teams across the DoD as they leverage the Platform One tech stack Provide technical expertise to support the program's success Collaborate with internal and customer teams to ensure seamless integration with the Platform One tech stack Develop and implement onboarding processes and procedures Provide training and support to product teams on the use of the Platform One tech stack Identify and mitigate risks associated with the onboarding process Continuously monitor and evaluate the onboarding process to identify areas for improvement Essential Qualifications To be successful in this role, you will need to have: A Bachelor's or Master's Degree in Computer Science or a related IT field Excellent customer management experience Solid software implementation skills Proven ability to collaborate well with both internal and customer teams Demonstrated leadership of solutions and successful implementation for the onboarding process Experience working with teams that execute training and integrations Excellent presentation skills and the ability to work well with multiple teams Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working with the DoD or other government agencies Knowledge of the Platform One tech stack, including Kubernetes and containers Experience with cloud-native solutions and DevSecOps Certifications in relevant areas, such as ITIL or Agile Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Strong technical skills, including software implementation and integration Excellent communication and interpersonal skills Ability to work well under pressure and manage multiple priorities Strong problem-solving and analytical skills Ability to collaborate and work effectively with cross-functional teams Career Growth Opportunities and Learning Benefits Certification programs in relevant areas, such as ITIL or Agile Professional development courses and workshops Mentorship and coaching from experienced professionals Opportunities to work on high-profile projects and contribute to the success of the DoD's digital transformation Work Environment and Company Culture Rackner is a dynamic and growing consultancy with a passion for solving big problems for both startups and enterprises. Our company culture is built around the following values: Innovation and creativity Collaboration and teamwork Continuous learning and development Customer focus and satisfaction We offer a flexible, hybrid remote work arrangement, allowing you to work from the comfort of your own home or office. Our team is energetic and motivated, and we are committed to creating a positive and supportive work environment. Compensation, Perks, and Benefits We offer a competitive salary and a range of benefits, including: 401K with 100% matching up to 6% Highly competitive PTO Great health insurance with a large network of providers Medical/Dental/Vision Life Insurance, and short & long term disability Industry-Leading Weekly Pay Schedule Home office & equipment plan Fitness/Gym membership eligibility Weekly pay schedule and employee swag, snacks & events Conclusion If you are a motivated and experienced Onboarding SME looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this role has everything you need to succeed. Don't miss out on this chance to join our team and contribute to the success of the DoD's digital transformation. Apply now and take the first step towards an exciting and rewarding career with Rackner. Apply for this job