**Experienced IT Customer Support Specialist – Entry-Level Position in Salt Lake City, UT at blithequark**

Are you passionate about delivering exceptional customer experiences and resolving technical issues with ease? Do you have a knack for problem-solving and a strong desire to learn and grow in a dynamic environment? If so, we invite you to join our team at blithequark as an IT Customer Support Specialist! **About blithequark** blithequark is a leading workforce management provider with a global presence, serving clients across various industries, including government, financial services, and commercial markets. Our mission is to empower businesses with innovative solutions, cutting-edge security, and exceptional customer support. As a valued member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for delivering outstanding results. **Job Summary** We are seeking an experienced IT Customer Support Specialist to join our team in Salt Lake City, UT. As an IT Customer Support Specialist, you will be responsible for providing top-notch support to our clients, resolving technical issues, and ensuring maximum uptime of all users. If you have a strong technical background, excellent communication skills, and a passion for problem-solving, we encourage you to apply for this exciting opportunity. **Key Responsibilities** As an IT Customer Support Specialist, your key responsibilities will include: * Answering moderately complex questions, following guidelines, and using judgment based on experience with related incidents and service requests. * Handling support requests for hardware, software, client and COTS applications, network, and user administration. * Escalating complex problems to other resolver teams or vendors. * Utilizing problem-solving and analytical skills to effectively resolve challenging incidents. * Supporting L1 agents in ongoing day-to-day questions related to client incidents, requests, and queries. **Qualifications** To be successful in this role, you will need to possess the following qualifications: * High School Diploma or GED required. * May require technical certification or Associate Degree. * Generally, 1-2 years' experience in the area of responsibility. **Additional Information** * Communication will be via Teams and Outlook. * Meetings are conducted remotely, and you will need to be comfortable using technology, including an iPad, checkout system, and root-based map system. * Training will be provided for the first week. **Why Join blithequark?** As a valued member of our team, you will enjoy a range of benefits, including: * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Access to cutting-edge technology and innovative solutions. **How to Apply** If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Information** For more information about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! --- Work Environment and Company Culture At blithequark, we pride ourselves on creating a collaborative and dynamic work environment that values diversity, equity, and inclusion. Our team is comprised of talented professionals who share a passion for delivering exceptional results and making a positive impact on our clients and communities. As an IT Customer Support Specialist, you will have the opportunity to work with a talented group of professionals who share your passion for technology and customer support. Our team is committed to providing exceptional service, resolving technical issues, and ensuring maximum uptime of all users. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As an IT Customer Support Specialist, you will have access to a range of training and development opportunities, including: * On-the-job training and mentorship. * Technical certifications and training programs. * Professional development workshops and conferences. * Opportunities for career advancement and promotion. **Compensation, Perks, and Benefits** As a valued member of our team, you will enjoy a competitive salary and benefits package, including: * Competitive salary and bonuses. * Comprehensive health insurance and wellness programs. * Retirement savings plan and matching contributions. * Paid time off and holidays. * Access to cutting-edge technology and innovative solutions. **Conclusion** If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. As an IT Customer Support Specialist at blithequark, you will have the opportunity to work with a talented group of professionals, develop your skills and knowledge, and make a positive impact on our clients and communities. Apply today and join our team in delivering exceptional customer experiences! Apply for this job