**Experienced Healthcare Customer Service Representative – Remote USA Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, global environment where diversity and inclusion are valued? If so, we invite you to join blithequark, a leading provider of customer experience solutions, as a Healthcare Customer Service Representative working remotely in the USA. **About blithequark** At blithequark, our mission is to make customers happy by delivering exceptional experiences powered by humanity and technology. With a rich history dating back to 1982, we've helped some of the world's leading brands build engaged, pleased, and profitable customer experiences. Our team of passionate professionals is dedicated to making a difference in the lives of our customers, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to be their authentic selves. **Our Culture** We're proud to be a Great Place to Work certified company, recognized for our purpose-driven culture, supportive team environment, and commitment to diversity and inclusion. Our employees have spoken, and they love working at blithequark! We believe that our unique blend of humanity and technology enables us to deliver exceptional customer experiences that start with you. **What You'll Be Doing** As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers at blithequark. You'll be responsible for: * Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans * Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members * Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information * Providing exceptional customer service and support to ensure a positive experience for our customers **What You Bring to the Role** To succeed in this role, you'll need: * 6 months or more of customer service experience * Integrity to follow HIPAA guidelines on maintaining patient privacy * High school diploma or equivalent * Computer experience * High-speed internet (> 15 mbps) * A USB wired headset (or a compatible headset) * A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in **What You Can Expect** As a Healthcare Customer Service Representative at blithequark, you can expect: * Supportive career development and professional growth opportunities * An inclusive culture and community-minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * A base wage range of $16 per hour plus performance bonus opportunities * A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives Visit [ for more information. **A Bit More About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, to 1000s of free courses to support your career growth, we've got you covered. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our blithequark community is here for you as one dynamic, global family. **Reporting and Teamwork** You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. We're a collaborative and supportive team, and we're committed to making a difference in the lives of our customers. **Equal Opportunity Employer** blithequark is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity at blithequark. Visit [ to register your interest and take the first step towards a rewarding career with our team. **Important Notes** * We're currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. * Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. * Our work-from-home team has 40 preferred residency states. Apply for this job