Experienced Healthcare Customer Service Representative - Remote USA - Delivering Exceptional Patient Experiences with blithequark
Join the blithequark Team: Where Compassion Meets Innovation in Healthcare Customer Service Are you passionate about delivering exceptional customer experiences in the healthcare industry? Do you have a knack for providing personalized support and resolving issues with empathy? blithequark is seeking a talented Healthcare Customer Service Representative to join our remote team in the USA. As a valued member of our team, you'll have the opportunity to make a positive impact on patients' lives, work with a diverse group of professionals, and grow your career in a dynamic and supportive environment. About blithequark: A Leader in Customer Experience Solutions blithequark is a global company that specializes in creating engaged, pleased, and profitable customer experiences for leading brands. With a rich history dating back to 1982, we've established ourselves as a pioneer in combining humanity and technology to deliver exceptional customer experiences. Our team of over 20,000 employees works tirelessly to provide top-notch support to millions of customers every day, across various channels, including phone, email, chat, and video. Our Purpose and Values At blithequark, we're driven by a simple yet powerful purpose: to bring humanity to business. We believe that every customer interaction should be a positive and memorable experience. Our values of empathy, integrity, and innovation guide everything we do, from the way we treat our customers to the way we support our employees. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. What You'll Be Doing As a Healthcare Customer Service Representative at blithequark, you'll play a critical role in delivering exceptional patient experiences. Your day-to-day responsibilities will include: Providing answers to customers' general healthcare benefit and eligibility questions, as well as enrollment status requests for new and existing members Conducting research and making outbound calls to resolve customer issues and provide personalized support Assisting members with logging into and understanding the functionality of their online health account Locating doctor and facility information for customers Bringing your passion and strong product and brand knowledge to recommend upgrades to health plans What You Bring to the Role To succeed in this role, you'll need: 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy High school diploma or equivalent Computer experience and high-speed internet (> 15 mbps) A USB wired headset (or a compatible headset) A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in What You Can Expect At blithequark, we're committed to supporting your career growth and well-being. Here are just a few benefits you can expect: A base wage range of $16 per hour plus performance bonus opportunities A healthy benefits package that may include PTO, tuition reimbursement, health and wellness incentives, and more Supportive career and professional development opportunities An inclusive culture and community-minded organization that encourages giving back A global team of curious lifelong learners guided by our company values Career Growth Opportunities and Learning Benefits At blithequark, we believe in investing in our employees' growth and development. Here are just a few ways we support your career aspirations: Comprehensive training programs to ensure your success in the role Individualized webcam-enabled coaching and engagement Access to thousands of free courses to support your career growth Opportunities for advancement and professional growth Work Environment and Company Culture At blithequark, we pride ourselves on creating a dynamic and supportive work environment that reflects our values. Here are just a few highlights: A remote work environment with flexible scheduling A diverse and inclusive team that values different perspectives A culture that encourages collaboration, innovation, and creativity Opportunities for socialization and team-building Compensation, Perks, and Benefits We offer a comprehensive compensation package that includes: Competitive hourly rate Performance bonus opportunities Benefits package that may include PTO, tuition reimbursement, health and wellness incentives, and more How to Apply If you're passionate about delivering exceptional customer experiences in the healthcare industry, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our available positions. We're excited to welcome you to our team! blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds. Apply for this job