Experienced Full Stack Social Media Customer Support Specialist – Online Community Engagement & Digital Content at Blithequark

Join the Blithequark Team: Where Imagination Meets Innovation Blithequark is a globally renowned entertainment company known for its iconic films, television shows, theme parks, and merchandise. With a rich history spanning nearly a century, Blithequark continues to captivate audiences worldwide through its timeless storytelling and innovative experiences. We are seeking a highly skilled and passionate Social Media Customer Support Specialist to join our team and play a pivotal role in shaping our online presence and fostering meaningful connections with fans worldwide. Job Summary As a Social Media Customer Support Specialist at Blithequark, you will be responsible for providing exceptional customer service and support to our online community across various social media platforms. You will engage with customers, address inquiries, resolve issues, and ensure a positive and memorable experience for Blithequark fans. If you are a customer service enthusiast with a passion for social media and a love for Blithequark's brand, we encourage you to apply for this exciting opportunity. Key Responsibilities Monitor and Respond to Customer Inquiries: Promptly and professionally respond to customer inquiries and comments on Blithequark social media channels, ensuring timely and effective resolution of issues. Provide Accurate Information: Deliver accurate information about Blithequark products, services, promotions, and events, while maintaining a thorough understanding of our brand voice, guidelines, and values. Address Customer Concerns: Address customer concerns, troubleshoot problems, and escalate issues as necessary to ensure timely resolution, while fostering positive relationships with customers through personalized and empathetic interactions. Collaborate with Internal Teams: Collaborate with internal teams to relay customer feedback and contribute to the improvement of products and services, ensuring that customer needs are met and exceeded. Maintain Brand Voice and Guidelines: Maintain a thorough understanding of Blithequark brand voice, guidelines, and values to uphold the company image and ensure consistency across all social media channels. Essential Qualifications Excellent Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage with customers and internal teams. Social Media Proficiency: Proficiency in using social media platforms such as Facebook, Twitter, Instagram, and TikTok, with a strong understanding of social media best practices and trends. Customer Service Orientation: Strong customer service orientation with a passion for helping others, and a commitment to delivering exceptional customer experiences. Multitasking and Prioritization: Ability to multitask and prioritize tasks in a fast-paced environment, with a focus on meeting customer needs and deadlines. Problem-Solving Skills: Problem-solving skills and attention to detail, with the ability to analyze issues and develop effective solutions. Preferred Qualifications Previous Experience: Previous experience in customer support or a related field is preferred, with a focus on social media management, community management, or customer service. Familiarity with Blithequark Products: Familiarity with Blithequark products, services, and brand ethos, with a passion for the company's mission and values. Flexibility and Adaptability: Flexibility to adapt to changing priorities and schedules, with a focus on meeting customer needs and deadlines. What We Offer Competitive Compensation Package: Competitive compensation package, with opportunities for career advancement and professional growth within Blithequark. Comprehensive Training: Comprehensive training and ongoing support, ensuring that you have the skills and knowledge needed to succeed in your role. Work-From-Home Flexibility: Work-from-home flexibility, with a focus on work-life balance and employee well-being. Exclusive Perks and Discounts: Access to exclusive Blithequark perks and discounts, including theme park tickets, merchandise, and more. Why Join Blithequark? Joining Blithequark means becoming part of a global family dedicated to creating magical experiences for audiences of all ages. As a Social Media Customer Support Specialist, you will play a pivotal role in shaping Blithequark's online presence and fostering meaningful connections with fans worldwide. You will have the opportunity to work with a talented team of professionals who share your passion for customer service, social media, and Blithequark's brand. Our Culture and Values At Blithequark, we value creativity, innovation, and teamwork. We believe in fostering a positive and inclusive work environment that encourages collaboration, learning, and growth. Our employees are our greatest asset, and we are committed to providing them with the tools, resources, and support they need to succeed. How to Apply If you are a motivated and customer-focused individual with a passion for social media and Blithequark's brand, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter outlining your relevant experience and why you are passionate about joining the Blithequark team. We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job