**Experienced Full Stack Customer Support & Closing Specialist – Direct-to-Consumer Pet Food Brand (Live Chat)**

Are you a customer-centric professional with a passion for delivering exceptional support experiences and driving sales growth? Do you thrive in fast-paced, dynamic environments where no two conversations are ever the same? If so, we invite you to join blithequark, a rapidly expanding e-commerce brand in the pet industry, as a Full-Time Customer Support & Closing Specialist. **About blithequark** blithequark is a pioneering direct-to-consumer pet food brand that's revolutionizing the way pet owners shop for their furry friends. Our mission is to provide high-quality, nutritious products that cater to the unique needs of pets, while delivering an unparalleled customer experience. We're committed to building long-term relationships with our customers, and we're seeking a talented Customer Support & Closing Specialist to join our team. **Job Summary** As a Full-Time Customer Support & Closing Specialist, you'll be the face of blithequark's customer support team, handling live chat conversations with existing or potential customers who reach out to us with product-related questions. This is a challenging yet rewarding role that requires a unique blend of customer service, sales, and problem-solving skills. If you're up for the challenge, we encourage you to apply. **Key Responsibilities** * Handle live chat conversations with customers, providing timely and effective support to resolve their queries and concerns * Understand the customer's needs and context, asking the right questions to identify underlying issues and recommend suitable products or solutions * Convert conversations into successful sales when relevant, using your product knowledge and sales skills to close deals * Follow up with customers to ensure they have a positive experience and address any ongoing issues * Collaborate with internal teams, including sales and marketing, to provide feedback and insights on customer behavior and preferences * Stay up-to-date with product knowledge, industry trends, and customer feedback to continuously improve support and sales strategies **Essential Qualifications** * Full-time availability, aligned with European time zones * Experience in customer service, ideally via live chat, with a proven track record of delivering exceptional support experiences * Strong written communication skills in English, with the ability to articulate complex ideas and solutions in a clear and concise manner * Ability to guide customers and handle objections with empathy, using active listening skills and a customer-centric approach * Reliable, autonomous, and looking for a long-term partnership with blithequark **Preferred Qualifications** * Experience in e-commerce, pet-related products, or direct-to-consumer brands, with a deep understanding of the industry and its trends * Previous experience in a support + sales hybrid role, with a proven ability to drive sales growth and revenue * Familiarity with customer relationship management (CRM) software and other support tools **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike * Strong problem-solving and analytical skills, with the ability to diagnose needs and recommend solutions * Ability to work in a fast-paced, dynamic environment, with multiple priorities and deadlines * Strong product knowledge and sales skills, with the ability to articulate the value proposition of blithequark's products * Proficiency in CRM software and other support tools, with the ability to learn and adapt to new systems and processes **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Full-Time Customer Support & Closing Specialist, you'll have access to: * Ongoing training and development programs, designed to enhance your customer service and sales skills * Opportunities for career advancement, with a clear path for progression to senior roles within the company * Collaborative and dynamic work environment, with a focus on teamwork and open communication * Competitive compensation and benefits package, including health insurance, retirement plans, and paid time off **Work Environment and Company Culture** blithequark is a fast-paced, dynamic company that's passionate about delivering exceptional customer experiences. Our team is made up of talented individuals who share a common goal: to revolutionize the pet food industry and make a positive impact on the lives of pets and their owners. We're committed to building a diverse and inclusive workplace culture, where everyone feels valued, respected, and empowered to succeed. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive salary and bonus structure * Comprehensive health insurance and retirement plans * Paid time off and flexible work arrangements * Access to ongoing training and development programs * Collaborative and dynamic work environment, with a focus on teamwork and open communication **How to Apply** If you're a customer-centric professional with a passion for delivering exceptional support experiences and driving sales growth, we invite you to apply for this exciting opportunity. Please submit your proposal, including: * A brief description of your past experience in customer support * Confirmation of your weekly availability * Any relevant certifications, training, or education We're looking for candidates who demonstrate reliability, a service-oriented mindset, and a passion for delivering exceptional customer experiences. If you're up for the challenge, we encourage you to apply and join our team at blithequark. Apply for this job