**Experienced Customer Success Team Manager – Driving Growth and Excellence in the DACH Market for blithequark**

Join the blithequark Revolution: Empowering a Sustainable Food System through Innovative Technology At blithequark, we're on a mission to transform the global food system by harnessing the power of AI-driven software. Our cutting-edge platform connects distributors with their customers, enabling waste-free and efficient operations. As a key player in this movement, we're seeking an exceptional Customer Success Team Manager to lead our German team and drive growth in the DACH market. **About blithequark** blithequark is a pioneering company that's making waves in the food industry. Founded in 2018 in Berlin, we've grown into a dedicated team of over 200 passionate individuals across Europe and the US. Our commitment to innovation, sustainability, and customer satisfaction has earned us a unicorn status, with a valuation of $1.2 billion. We're backed by top investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital. **The Role: Customer Success Team Manager, Germany** As a seasoned Customer Success Team Manager, you'll be responsible for leading and growing a high-performing team of Customer Success Managers (CSMs) in Germany. Your primary objective will be to drive adoption, retention, and expansion within our distributor accounts, ensuring the DACH market delivers against key customer success metrics. You'll be a strategic operator and hands-on coach, focused on scaling best-in-class customer experiences and career development within your team. **Key Responsibilities:** * Lead and Develop the German CS Team: Manage a team of Customer Success Managers (CSMs), providing coaching, mentorship, and support in their personal development, performance goals, and career progression. * Drive Team Performance: Set and monitor clear KPIs (retention, revenue, upsell, onboarding efficiency) across the team and implement strategies to continuously exceed targets. * Ensure Customer Success: Oversee the successful onboarding, relationship management, and growth of blithequark's key distributor accounts across DACH. * Be a Culture Carrier: Foster a collaborative, feedback-driven culture built on accountability, ownership, and continuous learning. * Support Strategic Partnerships: Collaborate with Sales, Product, and Operations to ensure CSMs are equipped to deliver tailored solutions and value to each partner. * Standardize and Scale Processes: Refine and roll out success frameworks, playbooks, and reporting tools to enable consistent delivery of customer outcomes across the DACH region. * Customer Advocacy: Regularly gather customer feedback and partner with internal teams to ensure it drives product innovation, operational improvements, and GTM adjustments. * Team Hiring & Onboarding: Play an active role in scaling the Germany CS team by recruiting and onboarding new hires as we grow. **Who We're Looking For:** * Native German speaker and fluent in English * 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, with at least 2+ years in a people management or team leadership position * Proven ability to manage and coach high-performing, mid-sized teams in a fast-paced, B2B tech or SaaS environment * Deep experience managing enterprise-level clients, ideally in the DACH market * Exceptional communication and interpersonal skills—comfortable interfacing with senior internal stakeholders and client executives alike * Strong analytical thinking with a results-oriented mindset and ability to translate strategy into action * Highly organized with a passion for process improvement, systems, and scalable growth * Team-first mentality with a genuine interest in coaching and helping others succeed **Why Join blithequark?** * Be at the forefront of digital transformation in the food industry * Lead a high-impact team that directly shapes the success of our DACH market * Collaborate with passionate, mission-driven teammates in a dynamic and inclusive work environment * Enjoy a comprehensive compensation package, including competitive salary, equity, and benefits * Take advantage of our professional development programs, including training, mentorship, and career growth opportunities * Contribute to a company that's making a positive impact on the environment and society **Equal Opportunity Employer** blithequark is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Apply for this job