**Experienced Customer Success Manager, Enterprise – Scaling Growth and Monetization for the Next Million Creators and Companies**

**About blithequark** At blithequark, we're on a mission to empower the next million creators, publishers, and companies to scale and monetize their audiences. As a fast-growing startup, we're already home to tens of thousands of the most popular newsletters worldwide, and we're just getting started. With a remarkable growth trajectory, we've achieved $1M ARR in January 2023 and over $7M just a year later in January 2024. This is an incredible opportunity to join our Customer Success team and be part of a dynamic, innovative, and collaborative environment. • *Job Summary** We're seeking an experienced Customer Success Manager (CSM) to join our team and drive growth, retention, and satisfaction for our enterprise customers. As a CSM, you'll work closely with business leaders to understand their needs, map our solutions to their goals, and provide best-in-class support throughout the customer lifecycle. If you're action-oriented, have exceptional communication and problem-solving skills, and are passionate about scaling a growing platform, we'd love to hear from you. • *Key Responsibilities** As a Customer Success Manager, Enterprise, you'll be responsible for: • Managing a portfolio of enterprise customer accounts to foster long-term partnerships and drive growth • Onboarding new enterprise customers to ensure they're set up for success and achieve their goals • Acting as the main point of contact for any customer escalations and providing timely, proactive resolutions • Delivering Quarterly Business Reviews to drive product adoption and customer satisfaction • Becoming the customer advocate and helping implement cross-functional initiatives across Sales, Product, and Support • *Ideal Candidate** We're looking for a highly motivated and experienced Customer Success Manager who: • Has excellent customer relationship management skills and a proven track record of driving growth and retention • Possesses strong communication, listening, writing, and time management skills • Can problem-solve and resolve client issues quickly and efficiently • Is organized and reliable, with the ability to work independently with little direction when necessary • Has a genuine excitement about scaling a growing platform and is passionate about delivering exceptional customer experiences • Has an ownership mentality and is committed to driving results • Has experience working in the email/newsletter space is a huge plus • *What We Offer** At blithequark, we're committed to creating a supportive and inclusive work environment that fosters growth, creativity, and fulfillment. As a Customer Success Manager, Enterprise, you'll enjoy: • A competitive salary of $90,000 per year • Stock Options and the opportunity to own a piece of our success • Comprehensive health, dental, and vision insurance • 401(k) employer match and retirement savings plan • Unlimited PTO (mandatory 10 days per year minimum) and flexible work arrangements • Annual IRL Retreats and opportunities to connect with your colleagues in person • Unlimited book budget and access to professional development resources • Wellness Day each month (every third Friday) and a focus on employee well-being • *Our Culture** At blithequark, we value empathy, action, transparency, and ownership. We believe that: • Empathy opens the door to problem-solving and creates a culture of collaboration and understanding • Bias towards action drives progress and innovation, and we're committed to delivering results • Complete transparency builds trust and fosters a sense of community, and we're committed to sharing our business metrics with our team • Ownership creates a sense of pride and accountability, and we empower our team members to stand up for what's right with a long-term outlook • *How to Apply** If you're passionate about customer success, growth, and innovation, and you're looking for a dynamic and supportive work environment, we'd love to hear from you. Please submit your application through our website, and let's start a conversation about how you can join our team and help us achieve our mission. Apply tot his job