**Experienced Customer Service Associate - Nights and Weekends (Full Time) at blithequark**

Are you passionate about delivering exceptional customer experiences and working in a dynamic environment? Do you have a knack for problem-solving and a strong interest in the live event industry? If so, we invite you to join blithequark as a Customer Service Associate - Nights and Weekends (Full Time). In this role, you will be part of a talented team that is dedicated to providing elite service to our valued sellers and customers. **The Opportunity** As a Customer Service Associate at blithequark, you will play a critical role in managing transactions and relationships with our sellers and customers who have placed orders through our exchange. You will be responsible for taking calls and responding to emails on a broad range of event and order-related questions, ensuring that we provide exceptional service to both our sellers and customers. Your primary goal will be to resolve issues efficiently and effectively, while also providing a positive experience for our customers. **How Your Role Expectations Will Progress** As a Customer Service Associate, your role expectations will progress significantly over the first 30, 90, and 180 days. Here's an overview of what you can expect: **Seller Operations Associate (30 days in)** * Complete new hire orientation, gaining the knowledge and resources about how blithequark operates and the live event industry you need to be successful. * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. * Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems. **Seller Operations Associate (60 days in)** * Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. * Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities. * Navigate order queue and determine what requires attention to provide real-time assistance. **Seller Operations Associate (90 days in)** * Play an active role in continued learnings to advance skill sets necessary for individual and team goals. * Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. **What You'll Bring** To succeed as a Customer Service Associate at blithequark, you'll need to bring the following skills and qualities: * Outstanding communication, attention to detail, and organizational skills. * Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills. * Interest in the live event space and an eager-to-learn attitude. **Work Environment and Schedule** Our office is located in Coppell, TX, and we offer a hybrid work model that allows for flexibility and work-life balance. Here's an overview of our work schedule: * The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. * Hybrid model, not fully remote. 3 days in-office and 2 days at home. * Hours: + 1:30pm-10:00pm, with Tuesday/Wednesday off. + 1:30pm-10:00pm, with Wednesday/Thursday off. **Compensation and Benefits** We offer a competitive compensation package that includes: * $40,000 base salary with overtime eligibility. * Bi-annual bonuses. * Annual equity grant. * Any hours worked over 40/week are overtime eligible. **Why Join blithequark?** At blithequark, we're passionate about delivering exceptional customer experiences and creating a positive work environment for our employees. We offer a range of benefits, including: * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Comprehensive benefits package, including health insurance, retirement plan, and paid time off. **How to Apply** If you're passionate about delivering exceptional customer experiences and working in a dynamic environment, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Key Responsibilities * Manage transactions and relationships with sellers and customers who have placed orders through our exchange. * Take calls and respond to emails on a broad range of event and order-related questions. * Investigate instances in which customer experience has been affected and resolve issues fairly and constructively. * Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities. * Navigate order queue and determine what requires attention to provide real-time assistance. Essential Qualifications * Outstanding communication, attention to detail, and organizational skills. * Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills. * Interest in the live event space and an eager-to-learn attitude. Preferred Qualifications * Experience in customer service or a related field. * Knowledge of ticket marketplaces and the live event industry. * Strong analytical and problem-solving skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. Skills and Competencies * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a team environment and prioritize tasks effectively. * Strong attention to detail and organizational skills. * Ability to adapt to changing priorities and deadlines. Career Growth Opportunities * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Comprehensive benefits package, including health insurance, retirement plan, and paid time off. Work Environment and Culture * Our office is located in Coppell, TX, and we offer a hybrid work model that allows for flexibility and work-life balance. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Comprehensive benefits package, including health insurance, retirement plan, and paid time off. Compensation and Benefits * $40,000 base salary with overtime eligibility. * Bi-annual bonuses. * Annual equity grant. * Any hours worked over 40/week are overtime eligible. How to Apply * Please submit your application through our website. * We'll be in touch to discuss your qualifications further. Equal Employment Opportunity * blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. * We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job