**Experienced Customer Experience Specialist – Minneapolis/St. Paul, MN – Onsite at blithequark**

Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Customer Experience Specialist in Minneapolis/St. Paul, MN. **About blithequark** blithequark is a world-renowned leader in the travel industry, committed to providing unparalleled customer satisfaction and service excellence. As the most awarded airline for customer satisfaction, we take pride in our high-energy call center environment, where our team members are passionate about listening to, caring for, and connecting with customers from around the globe. Our culture is built on a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. **Key Responsibilities** As a Customer Experience Specialist at blithequark, you will play a vital role in delivering exceptional customer experiences, connecting with customers, and building meaningful relationships. Your key responsibilities will include: * Answering calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products * Optimally listening to customers, quickly identifying and owning customer issues, and actively searching for solutions to problems * Making quality decisions, paying attention to detail, and interacting with a globally diverse group of customers and colleagues * Consistently selling travel-related services, including car rental and credit card vendor partner products * Understanding and adhering to all blithequark and U.S. Department of Transportation (DOT) compliance requirements **Special Opportunities** As a Customer Experience Specialist at blithequark, you will have the opportunity to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. You may also assist customers via Twitter, Facebook, or other emerging social media platforms, helping us stay ahead of the curve in customer engagement. **Career Growth and Development** At blithequark, we believe in investing in our people and providing opportunities for growth and development. As a Customer Experience Specialist, you will have access to: * Paid training, including instruction, observation, exams, and performance measures * Career development programs designed to help you achieve your long-term career goals * Opportunities to advance to specialty teams or take on new challenges * Exclusive access to 12 free mental health counseling sessions per year for employees and their household members **What We Offer** As a valued member of our team, you will enjoy a range of benefits and perks, including: * Competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match * Comprehensive health & wellness benefits, including medical, dental, vision, short/long term disability, and life benefits * Domestic and International Flight privileges for employees and eligible family members * Flexible scheduling, including PM shifts with 2 consecutive days off * Digital literacy training to help you navigate web-based and airline-specific software applications, emails, instant messaging, and internet searches * Opportunities to develop your skills and expertise in customer service, sales, and communication **What We're Looking For** To succeed in this role, you will need: * A High School diploma, GED, or High School Equivalency * The ability to work in a fast-paced environment, prioritizing safety and security of self, others, and personal data * Digital literacy in navigating web-based and airline-specific software applications, emails, instant messaging, and internet searches * Clear, cheerful, and courteous verbal and written communication skills, using appropriate grammar, tone, and pronunciation * Reliable and committed attendance, performance, self-motivation, and goal attainment * A commitment to maintaining excellent attendance and performance **Preferred Qualifications** While not required, we welcome candidates with: * One year of experience working in sales and at least one year of experience providing customer service * Spanish language fluency, which may be beneficial for internal bilingual positions with associated pay increases **How to Apply** If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we invite you to apply for this exciting opportunity to join our team at blithequark. Please visit our website to learn more about our company culture, values, and benefits, and to submit your application. Apply Now! We look forward to welcoming you to our team! Apply for this job