**Experienced Bilingual Remote Customer Service Representative (Spanish/English) – High Volume Call Center Environment**

Are you a highly motivated and customer-focused individual with excellent communication skills in both Spanish and English? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join blithequark's team of dedicated professionals as a Bilingual Remote Customer Service Representative. At blithequark, we provide technology-enabled business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in government and healthcare organizations. As a Bilingual Remote Customer Service Representative, you will play a critical role in providing prompt and accurate information to internal and external customers in a courteous and professional manner. **About the Role:** As a Bilingual Remote Customer Service Representative, you will operate in a dynamic, high volume call center environment and be responsible for providing exceptional customer service to internal and external customers. You will be assigned projects based on business needs and will participate in training for new projects and initiatives as they arise. You will be expected to work during periods of high demand to ensure that customer needs are met efficiently. **Key Responsibilities:** * Provide accurate, clear, and concise responses to incoming calls * Perform processing functions necessary to facilitate first call resolution and reflect the accurate status * Determine a plan of action to facilitate resolution outside of the Call Center and send necessary requests to other units * Utilize proper escalation procedures and navigate through designated systems of record * Consistently utilize Knowledge Tools to ensure accurate information is conveyed to callers * Communicate in an accurate, clear, and concise manner both in writing and verbally * Utilize established processes to identify, analyze, and escalate unusual or repeat issues * Research based on the information provided by the caller and exercise sound judgment in both the initial response and follow-up * Possess excellent verbal communication skills and optimal listening skills * Demonstrate efficient time management skills and quickly ascertain the specific issue and provide the caller with a comprehensive solution **Identify Trends in Call Volume:** * Utilize outlined processes to identify, analyze, and escalate unusual or repeat issues received while responding to escalated incoming calls * Report these issues timely and accurately, assessing and identifying potential impacts to blithequark and the customers * If any problems or issues arise with the use of the IVR or other desktop applications, the CSR must quickly escalate these issues to Supervisory and/or Management staff **Training:** * Attend training as necessary * Keep all training documents organized and keep abreast of new information **Requirements:** * High School Diploma * Must be a resident of either Indiana, Ohio, Kansas, Alabama, Kentucky, Mississippi, Nebraska, Oklahoma, or Tennessee * Must be able to speak BOTH Spanish and English fluently * All work must be performed in the United States for this remote role * One year of Customer Service experience * Ability to work flexible hours including weekends, evenings, and holidays as needed * Proficiency in using computer systems and software * Ability to pass Federal Clearance * High speed internet access (Minimum 10 MBPS upload speed and 100 MBPS download speed) * Must use a provided ethernet cord and be hard wired into your server from the router/modem * Must have a cell phone/mobile device that can run the most recent operating system, downloading apps, and receiving cellular/wi-fi service to use downloaded apps * Must be able to download an app on a Smartphone or tablet * Private workspace or home office free of distractions and outside noise **Preferred Requirements:** * Demonstrates excellent written and verbal communication skills * Strong analytical skills * Maintains an in-depth understanding of the assigned project * Possesses excellent PC and internet navigation skills * Demonstrates efficient time management skills * Demonstrates effective decision-making skills * May require a U.S.A. security clearance, or the ability to obtain one. Security clearances may only be granted to U.S. citizens. **What We Offer:** * Rate of pay starting at $16.00 * This is a temporary position with the potential for conversion to a regular/permanent position * Opportunities for career growth and professional development * A dynamic and supportive work environment * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * A fun and collaborative team environment **Work Environment and Company Culture:** At blithequark, we value diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that a diverse and inclusive workplace is essential for driving innovation, creativity, and success. **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including a rate of pay starting at $16.00. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan with company match, paid time off and holidays, and a fun and collaborative team environment. **How to Apply:** If you are a highly motivated and customer-focused individual with excellent communication skills in both Spanish and English, we invite you to apply for this exciting opportunity. Please submit your application through our website at [insert link]. We look forward to hearing from you! **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer. We are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that a diverse and inclusive workplace is essential for driving innovation, creativity, and success. **EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity.** blithequark Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. **Navient is a drug free workplace.** Apply for this job