Entry-Level Chat Support Agent
About the Company Teleperformance is a global leader in omnichannel customer experience management. We provide services across diverse industries, offering outstanding customer support, technical assistance, and digital solutions. With a presence in over 80 countries, we are committed to fostering an inclusive environment and empowering our employees to deliver exceptional service from anywhere. Job Description Are you a highly motivated individual with a passion for helping others? Do you have excellent written communication skills and thrive in a fast-paced environment? Teleperformance is seeking an enthusiastic Entry-Level Chat Support Agent to join our dynamic remote team. In this role, you will be the first point of contact for customers, providing friendly, efficient, and professional support exclusively through chat. This is a unique opportunity to kickstart your career in customer service without the need for phone interactions, allowing you to focus purely on written communication and problem-solving. We offer comprehensive training and a supportive work culture to help you succeed. Key Responsibilities • Engage with customers via live chat to resolve inquiries, provide information, and troubleshoot issues. • Maintain a high level of customer satisfaction by delivering polite, accurate, and timely responses. • Document all customer interactions and resolutions accurately in the company's CRM system. • Collaborate with team members and escalate complex issues to appropriate departments when necessary. • Adhere to company policies and procedures, ensuring data privacy and security. • Continuously learn and adapt to new product knowledge and service updates. Required Skills • Excellent written communication and grammar skills in English. • Strong typing speed and accuracy. • Ability to multitask and navigate multiple systems simultaneously. • Basic computer proficiency and comfort with online tools. • Problem-solving aptitude and a customer-centric mindset. • Reliable high-speed internet connection and a quiet home workspace. Preferred Qualifications • High School Diploma or equivalent. • Previous experience in a customer service or chat support role (even informal). • Familiarity with CRM software or ticketing systems. • Ability to communicate in additional South African official languages. Perks & Benefits • 100% Remote work flexibility. • Comprehensive paid training program. • Opportunities for career growth and advancement within a global company. • Supportive team environment. • Access to employee assistance programs. Get Latest Jobs, And Visa Sponsorship Updates