**Director of Operations Process - Strategic Operations Leadership for Customer Experience Excellence at blithequark**

Are you a seasoned operations leader with a passion for driving strategic growth and excellence in customer experience? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as our Director of Operations Process, where you will play a critical role in shaping the future of our organization and delivering exceptional results. **About blithequark** blithequark is a leading innovator in the industry, committed to pushing the boundaries of what is possible. Our team of talented professionals is dedicated to delivering exceptional customer experiences, driving business growth, and making a positive impact on our communities. As a Director of Operations Process, you will be part of a dynamic team that is passionate about innovation, collaboration, and excellence. **Job Summary** As a Director of Operations Process, you will be responsible for managing the day-to-day store processes for your area of responsibility, providing strategic guidance to the Operations Strategy team, and driving process improvements across the organization. You will work closely with cross-functional teams to ensure operational areas are considered in project plans, coordinate responsibilities of Operations Managers and Analysts, and support the development, staffing, piloting, and implementation of process improvements within the stores. **Key Responsibilities** * Partner with others across blithequark to ensure operational areas are considered in project plans * Coordinate responsibilities of Operations Managers and Analysts * Support and partner with the Operations Strategy Team in developing, staffing, piloting, and implementing process improvements within the stores * Responsible for the overall project workflow and roll-out schedule in regard to operational area * Measure impact of changes and new projects on operational area * Remain up-to-date on operational area of expertise to meet requests for improvement and practice continuous process improvement * Partner with Field Implementation Managers to establish project metrics and tollgates in relation to operational expertise * Use expertise in strategic thinking and process design to drive successful improvements in operational area; work toward quick implementation and quick return on investment * Evaluate needs of multiple project requests and impact on operational area, aggregate data gathered by Operations Analysts, and ensure needs of projects are met * Select, develop, and motivate assigned staff **Direct Manager/Direct Reports** * Direct and indirect reports typically include 5 professionals and 14 support associates * Typically requires interpersonal skills for dealing with sensitive or controversial situations * Typically faces situations that have a variety of interpretations and require careful evaluation * Typically considers new approaches within general policies and short-term goals when solving problems * Typically expected to provide infrequent status reports to management only as appropriate **Travel Requirements** * Typically requires overnight travel less than 10% of the time **Physical Requirements** * Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about * On rare occasions, there may be a need to move or lift light articles **Working Conditions** * Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors * Under regular pressure to meet deadlines, quotas, and/or must frequently deal with difficult issues related to people or situations **Minimum Qualifications** * Must be eighteen years of age or older * Must be legally permitted to work in the United States **Preferred Qualifications** * MBA Degree preferred * 4 years of management experience at blithequark preferred **Minimum Education** * The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job **Preferred Education** * No additional education **Minimum Years of Work Experience** * 8 **Preferred Years of Work Experience** * No additional years of experience **Minimum Leadership Experience** * None **Preferred Leadership Experience** * None **Certifications** * None **Competencies** * Proven financial analysis and business acumen * Strong understanding of Operations and area of expertise * Able to easily influence others * Strong analytical and problem-solving skills * Excellent skills in communication and leveraging partnerships to benefit project objectives * Proven track record in management and leadership skills * Typically requires overnight travel 5% to 20% of the time **What We Offer** * Competitive salary and benefits package * Opportunity to work with a dynamic and innovative team * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Recognition and rewards for outstanding performance * Collaborative and inclusive work environment **How to Apply** If you are a motivated and results-driven operations leader with a passion for customer experience excellence, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job