Delta Airlines (Customer Service Representative...

Job description Job Summary Delta Airlines is seeking enthusiastic and dedicated individuals to join our team as Customer Service Representatives working from home. This full-time position offers a competitive hourly wage, comprehensive benefits, and the opportunity to be part of a leading airline company. The role is available to residents of Georgia. Benefits include health and dental insurance, paid training, and paid vacations. Job Description As a Customer Service Representative at Delta Airlines, you will play a vital role in ensuring our passengers have a seamless and enjoyable travel experience. Working from the comfort of your home, you will handle inquiries and concerns from customers, offering solutions and guidance to enhance their travel experience. You will be the face of Delta Airlines, embodying our commitment to customer satisfaction and service excellence. In this role, you will communicate with customers via phone, email, and chat to resolve issues related to bookings, flight schedules, and general inquiries. Successful candidates will possess excellent communication skills, a positive attitude, and the ability to work efficiently in a fast-paced environment. You will also need to have a strong understanding of Delta s policies and procedures to provide accurate and helpful information to customers. Requirements High-speed internet connection and a quiet, dedicated workspace at home Strong verbal and written communication skills Ability to handle stressful situations with professionalism Basic computer skills and proficiency in navigating multiple applications Strong problem-solving skills and ability to think on your feet Availability to work flexible hours, including weekends and holidays Must be a resident of Georgia Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat Assist customers with booking and managing their flight itineraries Address and resolve customer concerns and complaints with empathy and efficiency Provide detailed information about Delta s services, policies, and procedures Collaborate with other departments to resolve complex issues Keep accurate records of customer interactions and transactions Strive to meet performance metrics and contribute to team goals Benefits Health and dental insurance Paid training and development programs Paid time off and vacation days Opportunities for career advancement within Delta Airlines Employee discounts on flights and travel-related services Retirement savings plan with company match Educational Qualifications High school diploma or equivalent required Additional coursework in customer service or communication is a plus Experience Previous experience in customer service or a related field is preferred but not required Experience working in a virtual environment is advantageous Company Overview Delta Airlines is one of the world s leading airlines, known for its commitment to exceptional customer service and innovation in the aviation industry. Headquartered in Atlanta, Georgia, Delta operates globally, connecting millions of passengers to their destinations with reliability and care. As a member of the Delta team, you will join a diverse and inclusive workforce dedicated to making travel experiences as smooth and enjoyable as possible. Delta Airlines is proud to offer opportunities for growth and professional development, ensuring that our employees can build fulfilling careers with us. Join Delta Airlines and become a part of a team that values safety, teamwork, and customer satisfaction. Apply today to embark on an exciting career journey with one of the most respected names in aviation. Apply Job! Apply Job! Apply for this job Apply tot his job