Customer Service Representative

Xenon arc is transforming how producers connect with their customers by partnering with leading companies to solve complex challenges. The Customer Service Representative will handle inbound requests, process customer orders, and ensure excellent customer service throughout the order lifecycle. Responsibilities Handle and direct all inbound requests Accurately input and process customer orders Verify and validate order details, including product specifications and pricing Monitor, track and communicate order status throughout the fulfillment process Address and resolve customer inquiries and concerns related to order processing Collaborate with order processing and fulfillment teams to resolve issues Monitor, track and communicate order status throughout the fulfillment process Investigate and resolve discrepancies in orders Communicate with customers to provide timely updates on issue resolution Document and report recurring issues for process improvement Provide excellent customer service throughout order lifecycle, including issue resolution Skills Bachelor's degree and/or equivalent experience in a customer service, order processing, or similar role Hands on experience Microsoft Office Suite required. Experience with CRM and D365, a plus! Excellent verbal and written communication skills to ensure effective communication with clients, customers, and internal teams Demonstrated ability to effectively collaborate with teams across different departments to achieve common objectives Previous experience providing exceptional customer service, required Strong problem-solving abilities and a desire to help customers resolve issues, required Ability to maintain professionalism and integrity while navigating challenging customer interactions, ensuring a positive representation of the Company Strong organizational skills and the ability to maintain accurate records and documentation Ability to multitask and prioritize tasks in a fast-paced environment Strong team player; motivated and extremely customer centric Benefits Paid Holidays - New Year’s Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas Day Company Overview Xenon Arc focuses on building a portfolio of technology-enabled business process solutions for industrial producers. It was founded in 2010, and is headquartered in Bellevue, Washington, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship Xenon arc has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2023, 1 in 2022, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.