Collections Specialist (Remote) – Residential Property Management

About Us Arboreal Management is the property management arm of Great Expectations, a fast-paced, mission-driven real estate investment firm focused on providing affordable, innovative, and profitable housing throughout the Pacific Northwest. We manage over 6,000 apartment homes and are growing quickly. We believe in collaboration, data-driven decision-making, and building communities—not just buildings. Our team is small, driven, and deeply committed to changing how housing works. Position Summary We are seeking a highly organized and proactive Collections Specialist to support our property management team by following up with residents regarding outstanding rent balances. The ideal candidate is confident on the phone, persistent, solution-oriented, and able to handle difficult conversations professionally while maintaining compliance with all applicable laws and company policies. This is a fully remote role focused on consistent communication, thorough documentation, and helping residents resolve delinquent accounts as quickly as possible. Key Responsibilities • Make daily outbound calls, texts, and emails to residents with past-due rent balances. • Communicate professionally, firmly, and consistently to encourage timely payments or establish approved payment arrangements. • Clearly explain account status, outstanding amounts, deadlines, and next steps. • Document all communications and contact attempts in the property management system. • Monitor resident ledgers and follow internal escalation procedures for non-payment. • Collaborate with property managers on cases requiring notices, legal action, or alternative resolutions. • Stay informed on state landlord-tenant regulations, fair debt collection practices, and company policies. • Provide weekly updates on delinquent accounts and recovery progress. • Manage post move-out collections, including accounts with or without judgments. • Initiate legal processes to obtain judgments where necessary. • Prepare and submit paperwork and claims to assistance providers or state agencies for reimbursement. • Perform skip tracing and other methods to locate residents for process service when needed. • Contact past-due tenants to resolve outstanding balances. Requirements • Previous experience in collections, customer service, property management, or call-center environments preferred. • Strong verbal communication skills; comfortable handling a high volume of calls. • Ability to remain calm, assertive, and professional during challenging conversations. • Highly organized with strong attention to detail and accurate documentation. • Ability to work independently and meet weekly performance goals. • Reliable internet connection and a quiet remote work environment. Preferred Qualifications • Experience with property management software such as AppFolio, Yardi, or RealPage. • Familiarity with FDCPA best practices (though this role is not third-party collections). • Bilingual skills (especially Spanish) are a plus. Compensation & Schedule • Remote, • Per-hour rate • Full-time and part-time options available • Regular business hours with some flexibility Apply tot his job