Applied Epic System Administration
Description Team: Partner Data and Process Solutions — Agency Distribution Solutions About the Team: The Partner Data and Process Solutions team builds and operates the data and process capabilities that power agency partnerships across Liberty Mutual and Comparion Insurance Agencies. We enable seamless agency integrations, data movement, and workflow tooling that support growth, efficiency, and a best-in-class agency experience. As we continue to scale, we’re looking for a collaborative AMS leader who can elevate operational excellence across our agency technology landscape. Role Summary: As the AMS Manager, you will own the day-to-day operations and long-term strategy for our Agency Management System. You’ll work closely with agency stakeholders, IT partners, and external vendors to optimize workflows, introduce new capabilities, and drive thoughtful adoption across the organization. This role is ideal for someone who brings deep AMS expertise, strong vendor and change-management skills, and a data-driven approach to improving efficiency, security, and user experience. What You’ll Do: • Continuously enhance the AMS ecosystem by evaluating current configurations and recommending strategic improvements that strengthen performance, usability, and operational efficiency. • Act as the AMS subject-matter expert on cross-functional projects—ensuring technology is leveraged effectively and aligned with evolving business objectives. • Manage and coordinate integration impacts of custom or non-downloading solutions to ensure smooth workflows and minimal disruption to agency operations. • Own vendor management, serving as the primary contact for AMS vendors, overseeing relationships, managing monthly invoices, and contributing to budgeting and financial planning. • Administer user access and system security, including conducting regular audits to maintain compliance, protect sensitive data, and support strong governance practices. • Develop clear and scalable documentation, including training materials, job aids, and standard operating procedures that promote consistency and adoption. • Lead system testing, upgrades, and rollouts, validating functionality, coordinating deployments, and resolving issues to ensure seamless transitions and positive user experiences. Why This Role Matters: Your work will directly impact how our agencies operate every day. By elevating our AMS capabilities, you’ll help empower agency partners, streamline processes, and support the growth of Liberty Mutual and Comparion’s distribution channels. This is an opportunity to shape a critical platform, influence enterprise-level strategy, and make meaningful improvements at scale. Qualifications • Bachelor's or Master's degree in business or technical discipline or equivalent experience. • Master's degree preferred. • Minimum of 8 years related experience. • Thorough knowledge of business operations, objectives, strategies and global business trends in the financial services industry, current on new methods of integrating technology with business strategy. • Thorough knowledge of business priorities and investments required for long range success. • Extensive knowledge of IT concepts, strategies and methodologies. • Extensive knowledge of diverse technologies and new and current architectures. • Skills in object, data and process modeling, financial analysis and planning, migration planning, business value analysis, business process design. • Highly developed negotiation, facilitation and consensus building skills. • Highly developed oral and written communication skills. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco Apply tot his job