Analyst, Account Resolution - Remote
About the position As an Analyst, Account Resolution, you will be responsible for critical account reviews and resolution. The Analyst retrieves work through designated worklists and specialized exception reports to perform account reviews, critically assess accounts for posting issues and/or payment delays, drives account payment and/or account resolution following protocols, escalates account delinquencies to revenue cycle vendor operations teams and payers, tracks persistent issues and reports the issues, and holds revenue cycle vendor accountable for account resolution. Responsibilities • Performs account reviews from worklists. • Critically evaluates unresolved, erroneous accounts for correction. • Works with revenue cycle vendor to correct accounts expeditiously and/or works accounts through to resolution personally, documenting resolution actions in relevant systems. • Captures and assesses persistent trends from account reviews, provides analysis related to the trends to revenue cycle vendor and HSC revenue cycle manager, highlighting areas of opportunity, performance issues, and process improvements required to permanently resolve. • Participates in regular performance review calls with revenue cycle vendor, communicates issues, and drives vendor to develop and execute on plans to correct deficiencies. • Reports to HSC leadership at least weekly on open, outstanding issues and barriers to resolution with revenue cycle vendor. • From analysis and in collaboration with revenue cycle leaders, develops process improvement strategies. • Participates and/or facilitates in development, implementation, and execution as required. • Responsible for verification of the accuracy of the data being reported and ensures report analysis is validated prior to distribution to all key stakeholders. Requirements • High school diploma. • Requires critical thinking skills, problem solving, decisive judgment, ability to work with minimal supervision and must possess excellent time management and organizational skills. • Must be able to work in a stressful environment and take appropriate action. • Advanced proficiency in Microsoft Office applications, preferred knowledge of Business Objects, PowerBI and/or Tableau or similar tools. • Three (3) years relative experience in hospital-based revenue cycle operations required, preferably as a collector of insurance accounts receivable. • Knowledge of hospital healthcare revenue cycle structure and processes required. Benefits • Competitive pay based on the market, role, skill set and experience. • Growth opportunities and succession planning. • Insurance benefits including medical, eye, prescription, life insurance, and more. • Collaborative work environment. • Paid time off for eligible employees. • Employee Assistance Program (EAP) providing counseling and relationship support, legal services, financial services and more. Apply tot his job